Legal
Terms of Service
Last updated: June 2026 · Draft pending attorney review
What coaching is — and isn’t
Coaching is a professional partnership focused on your goals, growth, and forward movement. It is not therapy, counseling, psychotherapy, or mental health treatment, and it is not a substitute for medical, legal, or financial advice from licensed professionals. If your needs would be better served by one of those professionals, your coach will encourage you to seek that support.
No emergency services
Coaching is not a crisis service. If you are experiencing a mental health emergency, call or text 988 (Suicide & Crisis Lifeline) or call 911.
Client responsibility & results
You are responsible for your own decisions, actions, and results. Coaching outcomes depend on many factors within your control and outside of anyone’s control; no specific results are promised or guaranteed.
Confidentiality
Coaching conversations are confidential, subject to exceptions required by law and any limits described in your signed coaching agreement.
Scheduling, cancellation & validity
Sessions may be rescheduled with at least 24 hours’ notice. Late cancellations and missed sessions may be counted as used. Multi-session journeys must be completed within the validity period stated at purchase.
Communication
Administrative communication is handled by email, with responses within 1–2 business days.
Payments & refunds
Payment terms, refund policy, and journey details are set out in your coaching agreement, which governs in the event of any conflict with this page.